Provider Spotlight: Omar Ramos, Program and Administrative Support Coordinator
As program and administrative support coordinator for Waterford Place, Omar Ramos manages participant engagement and provides program and administrative support. “I think of it as a variant of the ‘three-legged stool’ analogy,” Omar says. “Organizationally, Waterford Place provides stable support to participants when all three areas are fully operational.”
A regular day for Omar includes greeting participants, scheduling appointments, providing tours, tracking key performance indicators, ordering supplies, updating provider availability and even offering one-on-one financial resource consultations for those facing financial crisis. Omar earned his certification as an oncology financial navigator and presents programs for Waterford participants on such things as the Family Medical Leave Act, “Understanding and Evaluating Health Insurance Options to Financially Manage a Cancer Diagnosis,” and “Exploring Medicare and Social Security Disability Options After a Cancer Diagnosis.”
“I absolutely enjoy what I do,” Omar says of the job he has had for nearly two years. After reading that Waterford Place is where help meets hope, he instantly connected to its mission vision and values. “I have always been rewarded by seeing others empowered and helping others find hope during overwhelming circumstances. What I like best about working at Waterford Place is that each day I get to experience hope in process, see burdens lifted and peace displace despair.”
A Rush Copley employee for more than 20 years, he started in the dietary department washing dishes, moved up to culinary associate (which he loved) and then on to Patient Registration after completing his bachelor’s degree. He served as a financial counselor, admission advisor and coordinated the financial counseling team. His desire for additional experiences and ongoing education led him to Waterford Place.
When not working, Omar enjoys cooking and having dinner with his family and watching his daughters learn to dance and his son play baseball. He loves watching movies and eating popcorn and during the warmer months enjoys cycling to address his self-care needs.
Over the years, Omar has learned to be gracious to himself. “I’ve spent much of my life trying to prove my worth to others,” he says. “I got caught up in titles, comparing myself to others and chasing success. However, I finally learned to define success according to my own standards, to be my own advocate and to be kind to myself. I’d like to encourage others to do the same, even if that means enlisting others in your journey of self-discovery.”