Limited Visitor Policy
Rush Copley has adopted a Limited Visitor Policy to preserve the health and safety of our patients, staff, visitors and students.
Patient and Visitor Temperature Screening
Visitor screening is taking place at all Rush Copley locations. Throughout the COVID-19 pandemic, Rush Copley has followed Centers for Disease Control (CDC) guidelines. Current recommendations include active screening of everyone for fever and symptoms of COVID-19 before they enter a health care facility. All patients and visitors will be screened for cough, shortness of breath and for a temperature greater than 100 degrees before entering our facilities. Anyone with a temperature greater than 100 degrees will be given further instructions.
Limited visitation is allowed for patients who are not COVID-19 positive or admitted to a COVID unit:
- Visiting hours: 11 a.m. to 7 p.m. daily
- One designated visitor per patient, per day
- No time restriction placed on the visitor during visiting hours
- No one under the age of 18 may visit unless the parent of a patient
- Visitors can visit the Waterfront Café, Jazzman’s Café and the The Glass Promenade Gift Shop
Pediatric Patient Visitation
Our pediatric patient population, including general pediatrics, NICU (patients under the age of 18), may have two visitors, parents and legal guardians only.
Family Birth Center Visitation
Patients in the Mother/Baby Unit may have one partner. While in Labor and Delivery, patients can have one partner and one doula if needed.
Surgical Patient Support/Visitation
Adult patients undergoing surgery may have one visitor for the duration of the procedure.
Critically Ill/End of Life Patients/Hospice Visitation
The number of visitors will be managed by the care team.
Outpatient Clinic Support Person/Visitation
Patients in the following areas may have one support person 18 years or older with them:
- Physician offices
- Outpatient clinics – lab, radiology, diagnostic cardiology
- Outpatient surgery
- Emergency department
Check in Process for Patients and Visitors
When you arrive at Rush Copley, you will need to register at the main desk:
- Rush Copley requires all patients, visitors and staff to wear a face covering or mask while at any Rush Copley location to guard against transmission of COVID-19. If a patient does not have a mask, we will provide one as they enter our facility.
- Receive your visitor’s badge. They will then give your visitor’s badge, which will include your first and last name, your destination and the date.
- Wear your badge so it is easy to see. Please make sure your visitor’s badge is always visible while you are at the hospital. If it is not visible, any member of Rush Copley’s staff may ask you to show it to them.
- You must check out. When you are ready to leave Rush Copley, stop by the main desk to check out of the hospital and return your visitor’s badge.
Remote Patient Visits
We know the importance of loved ones being a part of the healing process. We will support and encourage patients to connect with family and friends by phone and through other technology, such as FaceTime or Skype. Our staff can help make these virtual connections with the use of an iPad.