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Video Visits

Scheduled video visitsHow to Start a Video Visit

Video visits provide an easy, secure way for you to connect with a health care provider for an online doctor’s visit. During a video visit, you’ll talk to a provider via video chat, receive a diagnosis on the call and get a treatment plan. If you need prescriptions, they’ll be sent directly to your pharmacy.

Video visits are available to adults and to children of all ages, whether or not they have seen a Rush provider in the past.

Please call your doctor's office to schedule your video visit. You will need a MyChart account for your video visit. If you don't have an account, sign up today.

Types of visits offered through video

If you are unsure about whether a condition or certain type of visit can be addressed through a video visit, please contact your doctor for more information. The following are some of the most common video visits:

  • New Problem Visits
  • New Patient Visits
  • Medicare Annual and Subsequent Visits
  • Routine Follow-Up Visits
  • Medication Management
  • Chronic Disease Management
  • Lifestyle Coaching
  • New Parenting Questions

Common conditions that can be treated with video visits

• Abrasions • Cold/flu • Rashes
• Acne • Constipation or diarrhea • Respiratory infection
• Allergies, hives, skin infections • Eye infections or irritations, conjunctivitis • Sinus infection
• Birth control • Headaches • Skin inflammation
• Bites and stings • Joint aches and pains • Sore throat, cough, congestion
• Bronchitis • Nausea and/or vomiting • Urinary tract infections
• Bruises • Poison ivy

We also offer E-visits and on-demand video visits.

How to Start Your Scheduled Video Visit

1. Call your provider to schedule a video visit.

2. Log in to MyChart or register for a MyChart account on your browser or in the My Rush app. We recommend using the My Rush mobile app, available on the App Store and Google Play. If you already have the app, please verify that you are on the latest version.

3. Go to the Appointments menu.

4. Select Future and Past appointments.

5. Initiate ECheck-In.You’ll answer basic questions and make your payment.

6. When it’s almost time for your visit and ECheck-In is complete, hit the green camera.

The following tips and video will help walk you through the video visit process:

How to Start a Video Visit Video

Video Visit Tips

Frequently Asked Questions About Video Visits

Here are answers to some frequently asked questions about video visits.

What should I do if I can't connect to my visit?

If you're having trouble connecting to your video visit, try the following simple troubleshooting strategies:
  • If you're using your browser, try connecting on the My Rush app on your phone instead. Using the app ensures the best possible experience with video visits.
  • Make sure you're connected to secure WiFi with a strong signal.
  • Verify that your app, phone and/or browser are all updated to the most recent version. You can check that the My Rush app is up to date by visiting the App Store or Google Play. If you're still having trouble, you can contact us at 630-724-5080.

How should I prepare for my visit?

The following are some tips to help you prepare for your visit:
  • Install the My Rush app on your phone or update to the latest version. Enable push notifications so we can let you know when your provider is ready to connect.
  • Find a quiet, private place with enough light and a strong WiFi signal.
  • Consider using a headset for the best sound quality.
  • Charge your device so you have enough battery for the visit.
  • If you’re on a desktop, update your browser and plug-ins.

What conditions can be treated on a video visit?

Video visits are used by physicians for adults and children over a wide range of conditions. Video visits are not for emergencies. If you have an urgent medical need, call 911 — or visit your nearest emergency department or urgent care facility.The following are common conditions treated through a video visit: Abrasions• Cold/flu• Rashes• Acne• Constipation or diarrhea• Respiratory infection• Allergies, hives, skin infections• Eye infections or irritations, conjunctivitis• Sinus infection• Birth control• Headaches• Skin inflammation• Bites and stings• Joint aches and pains• Sore throat, cough, congestion• Bronchitis• Nausea and/or vomiting• Urinary tract infections• Bruises• Poison ivy

Who can use video visits?

Video visits are available to adults and to children older than 3 months, even if they’ve never been to Rush Copley. You must have a MyChart account to complete a virtual visit, but you can register for a MyChart account at any time. For children 3 months to 11 years both the parent/guardian and the child must be present during the visit.

NOTE: This is the update regarding patients under the age of 18:

  • Pediatric patients (12 and under) can have a video visit if their parent has MyChart proxy access to the patient.
  • Teenagers can have a video visit under their own MyChart account. The previous process to enable/authorize teen proxy access has been removed temporarily for the COVID-19 situation. Our office staff can send the teenager an activation code via email or text just the way they would for an adult.

How much do video visits cost?

To promote safety and wellness in our community, we will submit claims for video visits directly to your insurance carrier and you will not need to pay an upfront fee for your visit. If we do not have your insurance on file or if you do not currently have coverage, we may follow up with you after your visit. In some instances, copays or co-insurance may apply.

What are the technical requirements for a video visit?

To complete a video visit, you will need a smartphone or tablet, the My Rush mobile app and a MyChart account. The app is available for free in the App Store and on Google Play. You should complete your video visit over secure WiFi with a strong signal. If your software and plug-ins are up to date, you may also complete video visits on your desktop computer but we recommend the My Rush app for the best experience.

If you need help troubleshooting your video visit connection, try the steps described, contact us at 630-724-5080 .

What happens if I can't receive treatment through a video visit?

Depending on the nature of your condition, you may be advised to seek in-person care. Your provider may suggest a certain type of care and let you know where to make an appointment. Please note that even if for some reason you cannot receive treatment, your visit will still be billed.

Can I get a prescription through video visits?

Yes. Your provider can prescribe medications if you need them and will send the online prescriptions directly to the pharmacy of your choice.

Are video visits secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. You control your own password, and your account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology to automatically encrypt your session with MyChart.