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E-Visits

E-Visits are an easy way to connect to a healthcare provider online, anytime you need care for common conditions. With an e-visit, you will receive treatment and have any necessary prescriptions sent to your pharmacy all completed electronically. E-Visits are available to patients 18 years and older who have seen a Rush Copley Medical Group provider within the last three years and have a MyChart® account.

If you haven’t signed up for MyChart, free access to your online health record, Sign up now.

How it Works

Here is how an E-Visit works:

  • Start your e-visit. You will need to log into your MyChart account and submit a secure online questionnaire (including 25 to 75 questions, depending on your condition). On average, the questionnaire takes 12 minutes to finish.
  • Within two hours of your request, you will receive an email containing a secure link to a diagnosis and treatment plan created by a Rush Copley Medical Group provider. This plan will include any needed prescriptions, which we will send to your pharmacy of choice to be filled.

Please note: if your request is made after our hours of operation, you will receive a response the next business day.

E-Visit Conditions We Treat

The following conditions may be treated with en e-visit:

  • Back pain
  • Cough
  • Diarrhea
  • Fatigue
  • Headache
  • Heartburn
  • Red Eye
  • Sinus Problems
  • Urinary problems
  • Vaginal discharge/irritation

E-Visits Hours of Operation

E-Visits are available during the following hours:

Monday through Friday:
8 a.m. to 6 p.m.

Saturday and Sunday:
8 a.m. to 3 p.m.

Holidays*
8 a.m. to 12 p.m.

*Holidays include New Year’s Eve and Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Day.

Payment

Rush Copley Medical Group does not bill insurance for e-visits. Your credit, debit or health savings account (HSA) card will be charged $30 after you receive your diagnosis.

If we need to see you before we can diagnose your condition, we’ll help you schedule an in-person appointment, and you will not be charged for the e-visit.

Frequently Asked Questions

Here are answers to some frequently asked questions about e-visits.

Who can request an e-visit?

You can request an e-visit if you are 18 or older and have visited a Rush Copley Medical Group physician within the last three years.

How do I request an e-visit?

To request an e-visit, log in to MyChart. (Sign up for MyChart if you haven’t yet.) Once you have logged into MyChart, begin an e-visit by selecting ‘Start an E-Visit’ under Quicklinks.

If you don’t see ‘Start an E-Visit’ under Quicklinks, that means it isn’t available to you. For now, it’s available to people 18 and older who have visited a Rush Copley Medical Group physician within the last three years.

Will e-visits eventually be available for patients who haven’t seen a Rush Copley primary care doctor in the past three years?

We hope so, and we’re working on it.

Can I share my account with my spouse?

No. To ensure your privacy and safety, each person must have a separate MyChart account.

How long does it take to finish an e-visit?

After you log in to MyChart and select 'e-visit', you’ll fill out a secure online questionnaire including 25 to 75 questions. We ask different questions based on your symptoms and condition, so the time it takes you to finish will depend on your circumstances. On average, the questionnaire takes 12 minutes to finish.

Two hours or less after you finish the questionnaire, you’ll receive an email containing a secure link to a diagnosis and treatment plan created by a Rush Copley Medical Group provider.

Who reviews my e-visit questionnaire and creates my treatment plan?

All questionnaires are reviewed by Rush Copley Medical Group providers — physicians or nurse practitioners. The name of the provider who reviews yours will be listed on your diagnosis and treatment plan.

Will I be treated by my regular primary care physician?

We want to help you as quickly as possible, and your regular primary care physician isn't always available at the moment you need care, so we can't guarantee that they will treat you.

But you'll always be treated by a Rush Copley Medical Group provider. And they will always share your diagnosis and treatment plan with your regular primary care physician to make sure all your care is coordinated.

Can I get prescription medications through e-visits?

Yes. Your provider can prescribe any medications you need and send the prescriptions directly to the pharmacy of your choice.

What conditions can be treated through e-visits?

Back pain, Cough, Diarrhea, Fatigue, Heartburn, Headache, Red eye, Sinus problems, Urinary problems and Vaginal discharge/irritation

We’re working on adding additional conditions. For now, if you need treatment for a condition other than these, you can make an appointment with a physician at Rush Copley or visit one of our Rush Convenient Care Centers.

Do I need to use a camera or video?

You never need to use video. For some conditions, we may want to see a picture to help us understand what’s going on. If needed, you can upload pictures from your mobile device or computer.

What Internet browser should I use?

MyChart works best with these Internet browsers:
  • Internet Explorer 11
  • Edge
  • Mozilla Firefox 33 and above
  • Safari 6 and above
  • Google Chrome 33 and above

What is your privacy policy?

E-Visits are available through MyChart. MyChart is owned and operated by Epic Systems Corporations and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased.

Are e-visits secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. You control your own password, and your account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged on.