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Patient Rights and Responsibilities

Partnering with our patients to provide care consistent with sound medical practices within the facility’s capacity, mission statement, rules and regulations.

As a patient you have the right to:

Access

  • Receive care and treatment regardless of age, race, color, ethnicity, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression, or source of payment.
  • Receive care and treatment that respects your cultural and personal values, beliefs and preferences to the extent permitted by law and hospital policy.
  • Review or obtain copies of your medical record within a reasonable time frame.
  • Access or request information regarding your Protected Health Information under HIPAA including but not limited to a change of your medical record, or disclosure of your health information in accordance with law and regulation.
  • Request and receive an itemized copy of your bill.

Coordination of Care

  • Participate in your plan of care, treatment, pain management and discharge.
  • Have a significant other or family member notified and involved in your care so they may be able to act as an advocate on your behalf.
  • Know the identity of your physicians, nurses, and others involved in your care (such as students or residents).
  • Have your pain managed with a timely response in order to maximize your comfort.

Support

  • Have a family member, friend or other individual be present for emotional support during your care and treatment.
  • Have your spiritual needs met.
  • Choose and receive visitors designated by you or your support person consistent with your preferences.

Information and Communication

  • Receive information about your care in a language that you can understand, free of charge.
  • Have your communication needs met, taking into account any vision, speech, hearing or cognitive impairments. Qualified interpreter and translation services and auxiliary aids can be made available at no charge while you are in the hospital by contacting 630-978-4832.
  • Voice your concerns, grievances or conflicts regarding your care without fear of retaliation and be assured that they will be investigated by appropriate staff in an effort to provide timely resolution.
  • Accept or refuse any treatment, including research studies, to the extent permitted by law and be informed of the risks involved with refusal of care.
  • Be given complete and current information about your diagnosis, plan of care, treatment options, and possible outcomes in a manner that you can understand.
  • Know the potential risks and benefits of procedures and treatments.
  • Receive discharge instructions and be informed of any recommendations for continued health care needs following discharge.
  • Ask for information regarding staffing levels, staff training and education and staffing assignments. You have the right to receive this information from a supervisor within two hours during business hours and within four hours outside of business hours.
  • Have your family and/or your own physician promptly notified of your admission to the hospital.

Respect, Dignity, and Personal Comfort

  • Receive considerate, respectful care with recognition of your personal dignity.
  • Be assured of the confidentiality of your medical information.
  • Have your privacy respected.
  • Be cared for in a safe, clean and healing environment.
  • Receive care free of unnecessary restraints, abuse and harassment.
  • Make informed choices regarding your treatment including the choice to refuse treatment.
  • Complete Advanced Directives and have those wishes followed to the extent permitted by law and hospital policy. These include Living Will, Power of Attorney for Health Care, or Declaration for Mental Health Treatment.
  • Designate someone to make decisions if you are not able, with the expectation that the hospital will honor your wishes to the extent permitted by law and hospital policy.

As a patient, you have the responsibility to:

  • Provide accurate and complete information as requested, including your medical condition, race and ethnicity; report any unexpected changes in your condition; and advise the appropriate staff of any advance directives you have executed.
  • Follow the treatment plan recommended, ask questions regarding your plan of care and inform the appropriate staff when you do not understand the proposed course of action. Accept personal responsibility when you refuse treatment or choose not to follow the proposed treatment plan.
  • Notify your health care provider of any pain you are experiencing and work with the staff to achieve effective pain management.
  • Abide by the facility rules, regulations, and hospital guidelines including keeping our campus smoke-free.
  • Respect the rights and property of other patients, visitors and staff.
  • Avoid any display of threatening or aggressive behavior toward staff, visitors or fellow patients as this will not be tolerated.
  • Assure that financial obligations for services rendered are met within a reasonable period of time.

If you have a concern or complaint about your care or treatment at Rush Copley Medical Center we are available anytime to discuss your concerns. If you believe that Rush Copley Medical Center has failed to provide services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the Patient Advocate in person, by mail, fax or email.The Patient Advocate is available to help you and can be reached by telephone during business hours at 630-978-4832, by email at patientadvocate@rushcopley.com, or in writing at:

Rush Copley Medical Center
Attention: Patient Advocate
2000 Ogden Avenue
Aurora, IL 60504

If you are unable to resolve your complaint in a timely manner, you may contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry at 800-252-4343, or TTY 800-547-0466, The Joint Commission at 800-994-6610 or complaint@jointcommission.org, The Office for Civil Rights at 800-368-1019 TTY 800-537-7697 or www.hhs.gov/ocrOr, you may write to the following address:

Illinois Department of Public Health
Division of Health Care Facilities and Programs
525 W. Jefferson St.
Springfield, IL 62761-0001
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Office for Civil Rights
U.S.Dept. of Health and Human Services
200 Independence Avenue, SW
Washington, DC 20201

The posting of this information is required by the Hospital Licensing Act, 210 ILCS 85/6.01c.(2) and the Joint Commission Accreditation Participation Requirements. Last Regulatory Revision: February 2017