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Patient Rights and Responsibilities

A patient safety advocate is available to serve as a liaison between you and the Rush-Copley staff to ensure your satisfaction. You can reach the patient advocate at 630-978-4832.

As a patient you have the right to:

  • Have access to emergent care and treatment, regardless of race, creed, sex, religion, national origin, or source of payment.
  • Make decisions and participate in your plan of health care, while receiving understandable explanations of your diagnosis, prognosis and treatment options with associated risks and benefits.
  • Have a significant other or family member notified and involved in care and to be able to act as an advocate on your behalf.
  • Receive information about your care in a language that you can understand.
  • Verbalize any concerns, grievances or conflicts regarding your care without fear of retaliation and be assured that they will be investigated by appropriate staff in an effort to provide timely resolution.
  • Know the identity of physicians, nurses, and others involved in your care (i.e. students or residents).
  • Accept or refuse any treatment, including research studies to the extent permitted by law and be informed of the risks involved with refusals.
  • Receive considerate, respectful care with recognition of your personal dignity and maintenance of your privacy and confidentiality in compliance with the law.
  • Be free of restraints.  However, if it is determined for your safety or the safety of others that a restraint is necessary, you and/or your family is involved in seeking alternatives and will receive education related to restraints.
  • Receive care consistent with sound nursing and medical practices within the facility’s capacity, stated mission, rules and regulations.
  • Receive safe care and be kept safe during your stay.
  • Participate in decisions related to effective pain management.
  • Formulate advance directives (Living Will, Power of Attorney for Health Care, or Declaration for Mental Health Treatment) concerning treatment or designate a surrogate decision maker with expectation that the hospital will honor your directives to the extent permitted by law and hospital policy. The provision of care will not be conditioned on the existence of advance directives.
  • Receive discharge instructions and be informed of any recommendations for continued health care needs following discharge.
  • Ask for and receive information regarding staffing levels, staff training and education and staffing assignments. You have a right to receive this information from a supervisor when asked within two hours during business hours and within four hours outside of business hours.
  • Review and/or obtain copies of your medical records in a reasonable time frame according to the hospital policy.
  • Request and receive an itemized copy of your bill.

For Physical Rehabilitation, as a patient you have the right to:

  • Be informed of the purpose of the patient assessment data collection and to have any information collected remain confidential.
  • Refuse to answer patient assessment questions.
  • See, review and request changes on the patient assessment instrument.
  • Be informed that the patient assessment information will not be disclosed to others except for legitimate purposes allowed by the Federal Privacy Act and Federal and State Regulations.
  • Refuse photographs taken during your rehabilitation stay.
  • Receive continuity of care.  You will not be discharged or transferred except for medical reasons for your personal welfare, or for the welfare of others.  Should your transfer or discharge become necessary, you will be given reasonable notice, unless an emergency situation arises.

As a patient, you have the responsibility to:

  • Provide accurate and complete information relating to your medical condition, report any unexpected changes in your condition, and advise the appropriate staff of any advance directives you have executed.
  • Follow the treatment plan recommended, ask any questions regarding your plan of care and inform the appropriate staff when you do not understand the proposed course of action. Accept personal responsibility when you refuse treatment or choose not to follow the proposed treatment plan.
  • Notify your health care provider of any pain you are experiencing and work with the staff to achieve effective pain management.
  • Abide by the facility rules, regulations and policies including the maintenance of a “smoke- free environment” as well as respecting the rights and property of other patients, visitors and staff.
  • Assure that financial obligations for services rendered are met within a reasonable period of time.

Rush-Copley Medical Center Complaint Procedure

If you have a complaint about your care or treatment at Rush-Copley Medical Center, we are available anytime to discuss your concerns. The patient safety advocate, nursing supervisor or a representative from administration is available 24 hours a day, seven days a week to help our patients.

The patient advocate can be reached by telephone during business hours at 630-978-4832, or in writing at:

Rush-Copley Medical Center
Attention: Patient Advocate
2000 Ogden Avenue
Aurora, IL 60504

A nursing supervisor is available evenings, nights and weekends to address any concerns you may have. Call the hospital operator, by dialing "0", or ask a nurse to assist you in contacting a medical center representative. If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry at 800-252-4343, or TTY (hearing impaired use only) 800-547-0466 or contact the Joint Commission on Accreditation of Healthcare Organizations at800-994-6610 or complaint@jointcommission.org. 

Or, you may write to the following address:

Illinois Department of Public Health
Division of Health Care Faciliities and Programs
525 W. Jefferson St.     
Springfield, IL 62761-0001
Fax: 217-782-0382    
Office of Quality Monitoring
The Joint Commission 
One Renaissance Boulevard
Oakbrook Terrace, IL  60181
Fax: 630-792-5636

The posting of this information is required by the Hospital Licensing Act,210 ILCS 85/6.14c.(2) and The Joint Commission Accreditation Participation Requirements.