Mission, Vision and Promise
The mission of Rush-Copley is to provide advanced medicine with quality outcomes and extraordinary care.
Rush-Copley's Vision: To become the region's leading healthcare system. This will be accomplished through enhanced relationships with the Rush-Copley medical staff, employees and community organizations.
At Rush-Copley Medical Center, we pride ourselves on providing everyone with extraordinary service. In fact, we're so confident that you'll love our service, we're offering you this guarantee – the first of its kind in Illinois and among the first in the country: If you feel we haven't lived up to our Promise for any reason, we will give you two movie ticket passes or a grocery store gift certificate. Just tell a caregiver or any hospital representative.
Promise to our patients, families and guests:
- Warm, friendly greetings in every interaction
- The offer of a personal escort to your destination
- To treat you with courtesy and respect
- To do everything possible to ensure your comfort, safety and to please you
- To help you understand information about your care
- To answer call buttons immediately
- To be mindful of your privacy
- A sparkling clean, quiet environment
- Healthy, tastefully prepared food