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Mission, Vision and Promise


The mission of Rush Copley is to provide advanced medicine with quality outcomes and extraordinary care.


Rush Copley's Vision:  To become the region's leading healthcare system.  This will be accomplished through enhanced relationships with the Rush Copley medical staff, employees and community organizations.

Our Promise

At Rush Copley Medical Center, we pride ourselves on providing everyone with extraordinary service. In fact, we're so confident that you'll love our service, we're offering you this guarantee – the first of its kind in Illinois and among the first in the country: If you feel we haven't lived up to our Promise for any reason, we will give you two movie ticket passes or a grocery store gift certificate. Just tell a caregiver or any hospital representative.

Promise to our patients, families and guests:

  • Warm, friendly greetings in every interaction
  • The offer of a personal escort to your destination
  • To treat you with courtesy and respect
  • To do everything possible to ensure your comfort, safety and to please you 
  • To help you understand information about your care 
  • To answer call buttons immediately 
  • To be mindful of your privacy 
  • A sparkling clean, quiet environment 
  • Healthy, tastefully prepared food