Mission, Vision and Promise
Mission
The mission of the medical center and the medical staff is to work together to serve your healthcare needs through excellence in education, technology and a caring touch.
Vision
Rush-Copley Medical Center will be the leading healthcare provider of the greater Fox Valley area.
Our Promise
At Rush-Copley Medical Center, we pride ourselves on providing everyone with extraordinary service. In fact, we're so confident that you'll love our service, we're offering you this guarantee – the first of its kind in Illinois and among the first in the country. If you feel we haven't lived up to our Promise for any reason, we will give you two movie ticket passes or a grocery store gift certificate. Just tell a caregiver or any hospital representative.
Promise to our patients, families and guests:
- Warm, friendly greetings in every interaction
- The offer of a personal escort to your destination
- To do everything possible to ensure your comfort, safety and to please you
- Comprehensive and timely information
- To give you every opportunity to participate in your care
- To answer call lights immediately
- To respect your privacy
- A sparkling, clean environment
- Healthy, tastefully prepared food