Financial Matters
Your Hospital Bill
Our Patient Financial Services staff is pleased to assist you with billing procedures and insurance matters. They can be reached at extension 4990 from 8 a.m. – 4:30 p.m. Monday through Friday.
Your Responsibility
In order to continue its mission, Rush-Copley expects payment for services provided. If you have group health or a private insurance plan, you will need to meet certain criteria to receive the full benefits. The explanation of benefits provided by your insurance company is a helpful and necessary resource.
If your insurance plan has a prior authorization requirement, please inform your physician or prepare to contact your insurance company yourself. Failure to meet your insurance requirements may result in partial or complete denial of benefits, and you will be responsible for the remaining balance.
Your Share and Insurance Coverage
Your insurance company will determine how much of the bill will be covered and what balance, if any, will be your responsibility. If your insurance company is slow in paying, Rush-Copley reserves the right to bill you directly. It’s important to check with your insurance company to find out what portion of the bill will be covered and what portion is your share.
Physician fees for services such as emergency services, X-ray, anesthesia and pathology will be billed separately from the hospital bill.
Rush-Copley accepts MasterCard, Discover and VISA. Payments can be made by phone, online at www.rushcopley.com, in person, or by mail. Call the cashier at extension 6864, or stop by the cashier’s office, located near the Outpatient Center entrance.
Financial Assistance is Available
To help you pay for any services you are responsible for, Rush-Copley offers financial assistance. Rush-Copley will work closely with patients who receive needed medical services to ensure billed charges are fair, and will bill only for healthcare services that are actually performed, are medically necessary and are properly documented in the patient’s medical record. Rush-Copley uses reasonable efforts in determining the fair market value of patient services.
Those who are finanically unable to meet th minimum payment required for services provided at Rush-Copley are encouraged to work directly with the hospital's financial counselors to review payment options and other forms of assistance. You can learn more about setting up a plan by contacting one of the hospital's financial counselors or collectors by calling 630-978-4930 or 630-499-2346.
Online Business Office
Visit Rush-Copley’s virtual business office, any time day or night by clicking here. The online business office will provide you with tools to make your hospital billing process more manageable and user-friendly. With features ranging from useful resources that answer your billing questions, to viewing up-to-date account information, as well as online bill paying, our goal is to make this process simple and convenient.