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Mission, Vision and Promise

Mission

The mission of Rush-Copley is to provide advanced medicine with quality outcomes and extraordinary care.

Vision

Rush-Copley's Vision:  To become the region's leading healthcare system.  This will be accomplished through enhanced relationships with the Rush-Copley medical staff, employees and community organizations.

Our Promise

At Rush-Copley Medical Center, we pride ourselves on providing everyone with extraordinary service. In fact, we're so confident that you'll love our service, we're offering you this guarantee – the first of its kind in Illinois and among the first in the country: If you feel we haven't lived up to our Promise for any reason, we will give you two movie ticket passes or a grocery store gift certificate. Just tell a caregiver or any hospital representative.

Promise to our patients, families and guests:

  • Warm, friendly greetings in every interaction
  • The offer of a personal escort to your destination
  • To treat you with courtesy and respect
  • To do everything possible to ensure your comfort, safety and to please you 
  • To help you understand information about your care 
  • To answer call buttons immediately 
  • To be mindful of your privacy 
  • A sparkling clean, quiet environment 
  • Healthy, tastefully prepared food